Furnace not heating
Armstrong Air, AirEase, Ducane and Concord furnace not heating? Read the code for your model
Stop first: these are not a code to look up
If you smell gas
Leave the building now. Do not touch light switches or use a phone inside. From outside, call your gas supplier, or the fire department if you cannot reach them.
If a carbon monoxide (CO) alarm is sounding, or someone feels sick
Get everyone outside into fresh air now, then call 911 or the fire department from outside.
The U.S. Consumer Product Safety Commission's words (none of the furnace makers' documents held here prints what to do when a CO alarm sounds):
- "Never ignore an alarming CO alarm! It is warning you of a potentially deadly hazard."
- "If the alarm signal sounds do not try to find the source of the CO:"
- "Immediately move outside to fresh air."
- "Call your emergency services, fire department, or 911."
- "After calling 911, do a head count to check that all persons are accounted for. DO NOT reenter the premises until the emergency services responders have given you permission. You could lose consciousness and die if you go in the home."
- "If the source of the CO is determined to be a malfunctioning appliance, DO NOT operate that appliance until it has been properly serviced by trained personnel."
If you see flame while the thermostat is not calling for heat
This is a stop condition. Do not reset or restart the furnace. Call a technician or your gas supplier now.
If a reset button on the furnace tripped again after it was pushed
Do not push it again. Call a technician.
Answer the safety questions first. Then pick the brand, say what you see on the furnace without opening it, and give the model. The code is read from the table Allied Air prints for that model's board, and quoted with its page. Nothing here asks you to open the furnace.
What this page reads for Armstrong Air, AirEase, Ducane and Concord
Each code is read from the table printed in Allied Air's own document for your furnace's series, and quoted with its edition and page. The documents held here:
- 96G2UHV: Allied Air 507961-02, Issue 2302 (an earlier line)
- A80UH: Allied Air 507324-01, Issue 1907 (an earlier line)
- A80UH1E: Allied Air 507330-03, Issue 2128 (an earlier line)
- A80UH1EK: Allied Air 508607-01, Issue 2503
- A80UH2EK: Allied Air 508610-01, Issue 2548
- A80US2V: Allied Air 508249-01, Issue 2205 (an earlier line)
- A80US2VK: Allied Air 508612-01, Issue 2545
- A93UH1E: Allied Air 507867-02, Issue 2304 (an earlier line)
- A93UH1EK: Allied Air 508616-01, Issue 2629
- A95UH1E: Allied Air 507276-06, Issue 2304 (an earlier line)
- A96UH1E: Allied Air 508297-01, Issue 2304 (an earlier line)
- A96UH1EK: Allied Air 508618-01, Issue 2629
- A96US2V: Allied Air 508250-01, Issue 2234 (an earlier line)
- A97UH2EK: Allied Air 508621-01, Issue 2629
- A97US2V: Allied Air 508362-01, Issue 2336 (an earlier line)
- A97US2VK: Allied Air 508623-01, Issue 2629
- A97USMV: Allied Air 507028-05, Issue 2241 (an earlier line)
What it cannot answer yet
For these, the page says so instead of guessing:
- the A98MVK and A962E, and the Ducane 97G2VK
- Armstrong, AirEase and Ducane lines from before about 2019
- no Allied owner's manual is held, so no Allied owner wording is quoted
Questions
What should I do if my Armstrong Air, AirEase, Ducane and Concord furnace smells like gas?
Leave the building now. Do not touch light switches or use a phone inside. From outside, call your gas supplier, or the fire department if you cannot reach them. Do not look up a code first.
Why does this page ask for the model before it reads a code?
Because the same number of blinks can mean different things on different boards from one maker. The documents held here show it in several families, among them York, Goodman, Lennox, Allied and Nordyne: a count that is a stop condition on one board means something else on another. So a code is read only from the table printed for your model's series, and where two held documents for that series print one code with the same meaning (a misspelling or a unit written two ways) it is answered once and both are cited, while where their meanings differ it asks which unit you have and never guesses.
Can I reset the furnace myself?
This page gives no reset step. Where a maker's table prints reset words for a code, they are shown as the manual's words for a technician. Rheem's installation instructions print "DO NOT jumper or reset this switch" for its rollout switches. If a reset button on the furnace trips again, stop and call a technician. Nothing here asks anyone to open a door.