Privacy Policy

1. Information We Collect

When you use Intry Systems ("Service"), we may collect:

• Contact information you provide (name, phone number, email, service address)
• SMS message content exchanged with our AI dispatcher, Emily
• Job details you describe (issue type, urgency, photos)
• Device and browser metadata (IP address, user agent, referrer) collected automatically
• Usage data such as pages visited, widget interactions, and booking activity

2. How We Use Your Information

• Diagnose service issues and generate structured dispatch briefs for technicians
• Schedule and confirm service appointments
• Improve our AI triage accuracy and response quality
• Communicate with you about your service request
• Analyze usage patterns to improve the platform

3. SMS Data

SMS conversations are processed by our AI system to extract job-relevant information. Message content is stored to maintain conversation context and generate dispatch briefs. We do not sell SMS data to third parties or use it for advertising. Standard messaging rates from your carrier may apply.

4. Third-Party Services

We use the following third-party services to operate the platform:

• Supabase — database hosting and authentication
• OpenRouter — AI model inference for conversation processing
• Google Analytics (GA4) — anonymous website usage analytics
• Vercel — application hosting and deployment

Each provider operates under its own privacy policy. We only share data necessary for each service to function.

5. Data Security

We use industry-standard measures to protect your data, including encrypted connections (TLS), access controls, and secure infrastructure. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

6. Data Retention

Conversation data and dispatch briefs are retained for as long as needed to provide the Service and support ongoing customer relationships. You may request deletion of your data at any time by contacting us.

7. Cookies

We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand usage patterns. You can disable cookies in your browser settings, though some features may not work correctly.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of non-essential data processing

To exercise any of these rights, contact us at the address below.

9. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance.

11. Contact

Questions about this privacy policy? Reach us at danial@nicetrylabs.com.