How does Intry handle missed calls?

When a customer calls and you can't answer, Intry's AI dispatcher Emily automatically sends an SMS within seconds. She introduces herself, asks what the customer needs, and begins diagnostic triage — all over text message.

What is an AI dispatcher?

An AI dispatcher is software that automatically answers customer inquiries, asks diagnostic questions to understand the job, and schedules technicians — replacing the need for a dedicated human dispatcher. Intry's AI dispatcher Emily works 24/7 across SMS, phone, and web channels for trade contractors serving residential and commercial customers.

How long does setup take?

Setup takes less than 15 minutes. You forward your business line to Intry, configure your availability, and Emily starts answering immediately. No hardware, no app downloads, no training required.

What types of businesses does Intry work for?

Intry serves electrical, plumbing, and HVAC contractors — both residential and commercial. Emily automatically detects whether a customer is a homeowner or a commercial property manager and adapts her diagnostic questions accordingly. Commercial jobs get facility-aware triage (multi-unit counts, facility manager access, business-hour constraints). This dual-mode capability is unique — no other AI dispatcher adapts triage for commercial properties.

What does a dispatch brief include?

Each dispatch brief includes the customer's contact info, address, job description, priority level, equipment recommendations, safety flags, customer availability, and the full conversation transcript. Your technician arrives knowing exactly what they're walking into.

Is there a free trial?

Yes. Intry offers a 7-week free trial with full platform access. No credit card required, no contract, and no catch. If Emily isn't earning her keep, you walk away.

Does Intry handle commercial jobs differently than residential?

Yes. Intry has a three-tier commercial detection system that automatically classifies jobs as residential or commercial from conversation signals — business names, facility types, multi-tenant language. Commercial jobs get adapted triage questions (number of units, facility manager access, business operating hours), different pricing language (written estimates on-site), and commercial-specific dispatch brief formatting. No other AI dispatcher does this.

How it works

Four steps from customer contact to dispatched tech.

Customer reaches out

Missed call, direct text, or website visit — Emily picks up instantly. No hold music, no voicemail, no stale contact forms.

Emily runs diagnostic triage

Emily asks targeted follow-up questions to understand the actual job — whether it's a repair, installation, maintenance, or consultation. She captures scope, access, safety, and timing.

Dispatch brief is generated

Your technician gets a structured brief with priority level, equipment needed, safety flags, customer availability, and the full Q&A transcript.

Job is scheduled

Emily checks your real availability and books the customer into an open slot. They get a confirmation link. You get a ready-to-dispatch ticket.

The platform

Three products. One system.

SMS Dispatcher

Handles missed calls and direct texts. Emily responds in seconds, runs multi-turn diagnostic triage over SMS, and books the job — all in the same text thread.

Try SMS demo

Web Widget

Embeds on your website. Runs the same conversational flow as SMS — no forms, no dropdowns. Customers describe what they need in plain language and get booked.

Operations Dashboard

Every ticket, dispatch brief, and transcript in one place. Filter by priority, channel, and status. Your techs arrive knowing exactly what they're walking into.

View dashboard

See it in action.

Try the live demo See pricing