.dashboard{max-width:1200px;margin:0 auto;padding:24px 16px 80px}.dashboard-header{justify-content:space-between;align-items:center;margin-bottom:24px;display:flex}.dashboard-header h1{font-size:28px}.dashboard-stats{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px;margin-bottom:24px;display:grid}.stat-card{background:var(--surface);border:1px solid var(--gray-200);border-radius:14px;padding:16px}.stat-card__value{color:var(--navy);font-size:32px;font-weight:700}.stat-card__label{color:var(--gray-600);font-size:14px}.stat-card--emergency{background:#ef44441a;border-color:#ef444433}.stat-card--emergency .stat-card__value{color:#c62828}.ticket-list{flex-direction:column;gap:12px;display:flex}.ticket-card{background:var(--surface);border:1px solid var(--gray-200);border-radius:14px;grid-template-columns:auto 1fr auto;align-items:start;gap:16px;padding:16px;display:grid}.ticket-card--clickable{cursor:pointer;transition:all .2s}.ticket-card--clickable:hover{border-color:var(--navy);transform:translateY(-1px);box-shadow:0 2px 8px #00000014}.ticket-priority{border-radius:10px;place-items:center;width:40px;height:40px;font-size:18px;font-weight:700;display:grid}.ticket-priority--lg{border-radius:14px;width:60px;height:60px;font-size:24px;line-height:1.1}.ticket-priority--1{color:#c62828;background:#ef444426}.ticket-priority--2{color:#e65100;background:#f59e0b26}.ticket-priority--3{color:#10b981;background:#10b98126}.ticket-priority--4{background:var(--gray-50);color:var(--muted)}.ticket-content h3{margin:0 0 4px;font-size:16px}.ticket-meta{color:var(--gray-600);gap:16px;margin-bottom:8px;font-size:13px;display:flex}.ticket-summary{background:var(--bg);border-radius:8px;padding:10px;font-size:14px;line-height:1.5}.ticket-safety-flags{gap:6px;margin-top:8px;display:flex}.safety-flag{color:#c62828;background:#ef444426;border-radius:4px;padding:4px 8px;font-size:11px;font-weight:600}.ticket-actions{flex-direction:column;gap:8px;display:flex}.ticket-hero{flex-wrap:wrap;align-items:center;gap:12px 16px;display:flex}.ticket-hero__badge{flex-flow:column wrap;gap:4px;margin-left:auto;display:flex}.ticket-status{text-align:center;border-radius:20px;padding:6px 12px;font-size:12px;font-weight:600}.ticket-status--lg{padding:8px 16px;font-size:14px;line-height:1.2}.ticket-status--new{color:#10b981;background:#10b9811f}.ticket-status--reviewed{color:#e65100;background:#f59e0b1f}.ticket-status--dispatched{color:#2e7d32;background:#10b9811f}.badge--lg{gap:6px;padding:8px 16px;font-size:14px;line-height:1.2}.emergency-banner{color:#fff;background:#dc2626;border-radius:12px;align-items:center;gap:12px;margin-bottom:20px;padding:14px 20px;animation:2s ease-in-out infinite emergencyPulse;display:flex}@keyframes emergencyPulse{0%,to{box-shadow:0 0 #dc262666}50%{box-shadow:0 0 0 8px #dc262600}}.emergency-banner__icon{background:#ffffff40;border-radius:50%;place-items:center;width:28px;height:28px;font-size:16px;font-weight:700;display:grid}.emergency-banner__text{flex:1;font-size:15px;font-weight:600}.emergency-banner__link{background:#fff3;border-radius:8px;padding:8px 16px;font-size:14px;font-weight:600;transition:background .2s}.emergency-banner__link:hover{background:#ffffff59}.stat-card--today{border-left:3px solid #0f766e}.stat-card--today .stat-card__value{color:#0f766e}.stat-card--review{border-left:3px solid #ea580c}.stat-card--review .stat-card__value{color:#ea580c}.stat-card--revenue{border-left:3px solid #22c55e}.stat-card--revenue .stat-card__value{color:#22c55e}.dashboard-tabs{background:var(--gray-50);border:1px solid var(--gray-200);border-radius:12px;gap:4px;margin-bottom:20px;padding:4px;display:flex}.dashboard-tab{color:var(--gray-600);cursor:pointer;background:0 0;border:none;border-radius:8px;flex:1;justify-content:center;align-items:center;gap:8px;padding:12px 16px;font-size:14px;font-weight:600;transition:all .2s;display:flex}.dashboard-tab:hover{color:var(--navy);background:#ffffff0f}.dashboard-tab--active{background:var(--surface);color:var(--navy);box-shadow:0 1px 3px #0000001a}.dashboard-tab__count{background:var(--gray-200);border-radius:10px;padding:2px 8px;font-size:12px;font-weight:600}.dashboard-tab--active .dashboard-tab__count{background:var(--blue);color:#fff}.ticket-card--safety{border-left:4px solid #dc2626}.ticket-badge{text-transform:uppercase;border-radius:4px;padding:3px 8px;font-size:10px;font-weight:700}.ticket-badge--new{color:#10b981;background:#10b9811f}.ticket-badge--sms{color:#818cf8;background:#6366f11f}.ticket-ai-brief{background:var(--primary-subtle);border-left:3px solid var(--blue);border-radius:10px;margin:10px 0;padding:12px 14px}.ticket-ai-brief__header{color:var(--gray-600);letter-spacing:.5px;margin-bottom:6px;font-size:10px;font-weight:700}.ticket-ai-brief__content{color:var(--body);font-size:14px;line-height:1.6}.ticket-info-row{flex-wrap:wrap;align-items:center;gap:16px;font-size:13px;display:flex}.ticket-info-item{align-items:center;gap:4px;display:flex}.ticket-info-label{color:var(--gray-600)}.ticket-complexity-badge{text-transform:uppercase;border-radius:4px;padding:3px 8px;font-size:10px;font-weight:700}.ticket-action-buttons{flex-direction:column;gap:6px;display:flex}.btn-sm{padding:6px 12px;font-size:12px}.error-banner{color:#f87171;background:#ef44441a;border:1px solid #ef444433;border-radius:8px;margin-bottom:16px;padding:12px 16px;font-size:14px}.warning-banner{background:#f59e0b14;border:2px solid #f97316;border-radius:10px;margin-bottom:20px;padding:16px}.warning-banner__title{color:#f59e0b;margin-bottom:4px;font-size:16px;font-weight:700}.warning-banner__text{color:#fbbf24;font-size:14px}.triage-brief-card{border-left:4px solid var(--navy)}.triage-brief-header{background:var(--primary-subtle);justify-content:space-between;align-items:center;display:flex}.confidence-badge{border-radius:20px;align-items:center;gap:10px;padding:6px 12px;font-size:12px;font-weight:600;display:flex}.confidence-meter{background:#0000001a;border-radius:3px;width:60px;height:6px;overflow:hidden}.confidence-meter__fill{border-radius:3px;height:100%;transition:width .3s}.triage-summary{color:var(--heading);background:var(--bg);border:1px solid var(--gray-200);border-radius:10px;margin-bottom:16px;padding:16px;font-size:16px;line-height:1.7}.triage-section{border:1px solid var(--gray-200);background:var(--surface);border-radius:10px;margin-bottom:12px;padding:14px}.triage-section--risks{background:#ef44440f;border-color:#ef444426}.triage-section--actions{background:#22c55e0f;border-color:#22c55e26}.triage-section__header{text-transform:uppercase;letter-spacing:.5px;color:var(--gray-600);margin-bottom:10px;font-size:12px;font-weight:700}.triage-list{margin:0;padding-left:18px;font-size:14px;line-height:1.7}.triage-list--risks{color:#f87171}.triage-list--actions{color:#86efac}.triage-customer-goal{background:#22c55e0f;border-left:3px solid #22c55e;border-radius:10px;margin-bottom:12px;padding:14px}.triage-customer-goal div:last-child{color:var(--primary);font-size:14px;line-height:1.6}.triage-notes-section{border-top:1px solid var(--gray-200);margin-top:12px;padding-top:12px}.triage-notes-toggle{color:var(--gray-600);cursor:pointer;background:0 0;border:none;padding:6px 0;font-family:inherit;font-size:13px}.triage-notes-toggle:hover{color:var(--navy)}.triage-notes-list{color:var(--gray-600);margin:10px 0 0;padding-left:18px;font-size:13px;line-height:1.7}.triage-media-hint{background:var(--bg);border:1px solid var(--gray-200);color:var(--body);border-radius:8px;margin-top:12px;padding:10px 14px;font-size:13px}.job-requirements-grid{flex-direction:column;gap:16px;display:flex}.job-requirement-item{flex-direction:column;gap:4px;display:flex}.job-requirement-item--inline{flex-direction:row;align-items:center;gap:12px}.job-requirement-label{color:var(--gray-500);text-transform:uppercase;letter-spacing:.5px;font-size:11px;font-weight:700}.job-requirement-value{font-size:14px;line-height:1.6}.site-prep-grid{grid-template-columns:repeat(2,1fr);gap:16px;display:grid}.site-prep-item{flex-direction:column;gap:4px;display:flex}.site-prep-item--full{grid-column:1/-1}.site-prep-label{color:var(--gray-600);font-size:12px}.site-prep-value{font-size:14px;font-weight:500}.transcript-date-separator{color:var(--gray-500);align-items:center;gap:8px;margin:8px 0;font-size:12px;display:flex}.transcript-date-separator:before,.transcript-date-separator:after{content:"";background:var(--gray-200);flex:1;height:1px}.transcript-message{display:flex}.transcript-message--user{justify-content:flex-end}.transcript-message--assistant{justify-content:flex-start}.transcript-bubble{border-radius:14px;max-width:85%;padding:12px 14px;box-shadow:0 1px 3px #0000000d}.transcript-message--user .transcript-bubble{background:var(--surface);border:1px solid var(--gray-200)}.transcript-message--assistant .transcript-bubble{background:var(--primary-subtle);border:1px solid #10b98126}.transcript-header{justify-content:space-between;align-items:baseline;gap:10px;margin-bottom:6px;display:flex}.transcript-sender{font-size:13px;font-weight:700}.transcript-message--user .transcript-sender{color:var(--navy)}.transcript-message--assistant .transcript-sender{color:var(--primary)}.transcript-time{color:var(--gray-500);font-size:11px}.transcript-content{white-space:pre-wrap;font-size:14px;line-height:1.6}.transcript-attachments{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.transcript-attachment{background:var(--primary-subtle);color:var(--primary);border:1px solid #10b98126;border-radius:12px;padding:4px 10px;font-size:11px}.sidebar-card--actions{background:var(--primary-subtle)}.sidebar-card--triage-quality{background:var(--surface)}.sidebar-label{color:var(--gray-600);margin-bottom:4px;font-size:12px}.confidence-meter-large{background:var(--gray-200);border-radius:4px;width:100%;height:8px;overflow:hidden}.confidence-meter-large__fill{border-radius:4px;height:100%;transition:width .3s}.card-header{border-bottom:1px solid var(--gray-200);background:var(--surface);padding:12px 16px}.card-header h3{color:var(--navy);margin:0;font-size:15px}.spinner{border:2px solid var(--gray-200);border-top-color:var(--blue);border-radius:50%;width:20px;height:20px;animation:.8s linear infinite spin}.spinner--small{border-width:2px;width:14px;height:14px}.btn-primary .spinner{border-color:#fff #ffffff4d #ffffff4d}@keyframes spin{to{transform:rotate(360deg)}}.btn:disabled{opacity:.6;cursor:not-allowed;transform:none}@media (max-width:768px){.dashboard-tabs{flex-wrap:wrap}.dashboard-tab{flex:45%;font-size:13px}.ticket-card{grid-template-columns:auto 1fr}.ticket-actions{border-top:1px solid var(--gray-200);flex-flow:wrap;grid-column:1/-1;margin-top:12px;padding-top:12px}.ticket-action-buttons{flex-flow:wrap}}@media (max-width:900px){.dashboard>div[style*="grid-template-columns: 2fr 1fr"]{grid-template-columns:1fr!important}.site-prep-grid{grid-template-columns:1fr}}